Frequently Asked Questions


 

Why my friends cannot connect the server on my computer from their computers in their homes?
First, please connect to internet before you run this program, then check if your friend's computer can access your computer directly. Tell your friend to ping the IP address of your computer. Please tell him to open a ms-dos command window. Then type 'ping 169.254.123.179' and then press the 'enter' key. we suppose 169.254.123.179 is the internet IP address of your PC. If your friend can only see 'Request timed out' on his computer, it means that your friend cannot access your computer directly at all. There could be a firewall software on your computer, which blocks all outside requests. Please configure the firewall to enable the ports of Easy File Management Web Server or disable the firewall.

Every firewall has different setting. Contact the maker of the firewall to see if they require any special settings to allow Web traffic through their firewall.
As a general rule, please enable Easy File Management Web Server and open port 80(HTTP) and 443(HTTPS) on the firewall.

If you are running Windows 7 and Windows Firewall is blocking the port of Easy File Sharing Web Server, Please open the port in Windows Firewall:
1. Open Windows Firewall by clicking the Start button, and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.
2. In the left pane, click Advanced settings.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. In the Windows Firewall with Advanced Security dialog box, in the left pane, click Inbound Rules, and then, in the right pane, click New Rule.
4. Select Port for Rule Type, and click Next and type the port number of Easy File Sharing Web Server to complete the rule.

If you are a Windows XP user, please disable Internet Connection Firewall (ICF) or manually open ports in ICF in Windows XP. To manually open a port, follow these steps:
1. Click Start, and then click Contral Panel.
2. Under Contral Panel, click Network Connections.
3. Right-click the connection that you use for the Internet, and then click Properties.
4. Click the Advanced tab, and then click Settings.
5. Click Add to open a new port (If your installed SP2, please first click Advanced tab, and then click Settings under Network Connection Settings).
6. In the Description box, type Easy File Management Web Server : Port 80.
7. In the Name or IP address of the computer hosting this service on your network box, type 127.0.0.1.
Note You can specify the IP address of an internal computer. But you typically will use 127.0.0.1.
8. In the External port and Internal port boxes, type the port number of Easy File Management Web Server 80. Generally, this number is the same.
9. Click TCP, and then click OK.
Windows ICF setting
XP Firewall

Note: Your ISP may block port 80, even they block all ports up to 1024. Please try choosing another port such as 8088 for Easy File Management Web Server.
If you connect to internet via a router, you should setup 'port forwarding' on your router,  please click here.
If your computer on a LAN, please click here.

How to use Easy File Management Web Server behind a router?
You need to configure the router to forward port 80 to the internal IP address where Easy File Management Web Server is listening. This allows the Web traffic to be routed through the router and into Easy File Management Web Server. There should be options in the router to forward this port.
If your computer's Internal IP is 192.168.1.100, please log into your router with a web browser(This is usually done by entering the Internal IP address of your router 192.168.xxx.xxx in the Address field, and pressing the Enter key), then enter the port number 80 and the IP 192.168.1.100 on the "Forwarding" or "Virtual server" page (suppose that you run Easy File Management Web Server on the default port 80), and then people outside can visit your Web Server. Please note do not tell 192.168.1.100 to your friends directly because it is a Local IP address. You should tell an Internet IP address to your friends so they can manage your files on the Internet. To find the Internet IP address of your computer, please visit: http://www.whatismyip.com/
(Note: you cannot access your site using the Internet ip from behind the router, it will only work from outside, so you must use the local ip behind the router.)
For more information, please refer to the router's manual. Each router has its own configuration method and this configuration method is often called 'Port Forwarding, port mapping'.


This example shows how to add port forwards on a LinkSys router:
1. Open a browser on your computer, log into the configuration screen with http://192.168.1.1(The default internal IP for linksys router is 192.168.1.1), and then click on the "Advanced" button as shown below:
linksys setup 1
2. On the Advanced page, click the "Forwarding" button to open the port forwarding page as shown below:
linksys port forwarding
3. On this screen, you can type the web server ports and the local IP Address of your computer, when you're done setting up all the port forwards you need, click the "Apply" button to save the settings to the router. You can now safely close your browser.

Click here for more routers settings.

I'm using Easy File Management Web Server on a LAN, my colleagues can visit my URL, but my friends cannot visit it through internet.
If your computer is on a LAN and it connect to Internet with a proxy software such as Sygate or Windows ICS, your friends cannot visit your site because they cannot access your computer directly. To let them visit your computer, please make your computer connect to internet directly via a modem, ISDN, ADSL and so on. Otherwise, you need to redirect the port on your LAN gateway(the computer running proxy server) with some TCP/IP port redirectors such as PortTunnel.

I'm receiving the following error when I start Easy File Management Web Server: 'Error starting the Server. This may be due to another service running on the port...'.
This is Server reporting that there is another program using Port 80. There are two ways around this. First find the program and shut it down. Please see if you are running IIS. The second solution is to choose another port number such as 801, 808, 5000, etc. Just change it on the option tab and click the 'restart' button.

When I click the 'Edit Excel' button, the Online Editing does not work.
Online Editing and Viewing powerpoint file are based on third-party service - Zoho Service(www.zoho.com, Zoho is an Office Productivity Suite from AdventNet Inc.), and the Zoho server will download the file from your server(Easy File Management Web Server), so you must open the default port 80 on Easy File Management Web Server for Zoho server.
If editing excel/word file does not work, it could be that your server is behind the firewall/router and Zoho server cannot download files from your server, you must setup 'port forwarding' on your router and configure the firewall to make others be able to access your server. Please read the FAQ #1 and #2 for details.
Online editing will also not work if you run Easy File Management Web Server on other port because Zoho server limit all the upload and download operations on default port 80. You must run Easy File Management Web Server on default port 80.


I can edit the word/excel file, but when I click the 'Save' button, the updated file did not saved.
Editing excel/word file is based on third-party service - Zoho Service(www.zoho.com, Zoho is an Office Productivity Suite from AdventNet Inc.), so the file will be sent to Zoho server, in other words, Zoho server will download the file from your server(Easy File Management Web Server) and upload the updated file to your server(Easy File Management Web Server) after you click the Save button, so you must open the default port 80 on Easy File Management Web Server for Zoho server.
If editing excel/word file does not work, it could be that your server is behind the firewall/router and Zoho server cannot download/upload file from/to your server, you must setup 'port forwarding' on your router. Please read the FAQ #1 and #2 for details.
Online editing will also not work if you run Easy File Management Web Server on other port such as 81 because Zoho server limit all the upload and download operations on default port 80.


Does this software support any other web browsers such as FireFox?
Yes, it supports Internet Explorer, Mozilla FireFox, Safari, Opera, Google Chrome, etc. Javascript and Cookies should be enabled in the browser.

Does Easy File Management Web Server support HTTPS?
Yes, Easy File Management Web Server currently supports 256 bit SSL Encryption(HTTPS).

How can I use it on Mac or Linux?
Easy File Management Web Server currently can only run on Windows system, however, from a client side, it is available to any Windows, Mac, Linux or Unix environment.  You can visit the server with Safari or FireFox.

Does my computer need to be online?
Yes. Otherwise your friends cannot connect to your computer and manage files from your computer.

What is the largest file size that I can upload to Easy File Management Web Server?
You can upload unlimited size file to the server.

Do I need a domain for Easy File Management Web Server?
No, you don't have to. Just tell the IP Address of your computer to your friends. You can sign up a free Dynamic DNS at http://www.echatserver.com. You can also register a free domain at www.dyndns.org or www.no-ip.com for your computer.


How to make a backup of Easy File Management Web Server?
To backup the data of the server, please copy the whole installation folder of Easy File Management Web Server to a save place.

I have more questions, where can I get additional information?
Please send your questions to support@web-file-management.com.

 
Web file manager