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Frequently Asked Questions
Why my friends cannot
connect the server on my computer from their computers in
their homes?
First, please connect to internet before you run this program,
then check if your friend's computer can access your computer
directly. Tell your friend to ping the IP address of your
computer. Please tell him to open a ms-dos command window.
Then type 'ping 169.254.123.179' and then press the 'enter'
key. we suppose 169.254.123.179 is the internet IP address
of your PC. If your friend can only see 'Request timed out'
on his computer, it means that your friend cannot access your
computer directly at all. There could be a firewall software
on your computer, which blocks all outside requests. Please
configure the firewall to enable the ports of Easy File Management
Web Server or disable the firewall.
Every firewall has different setting. Contact the maker of the firewall to see if they
require any special settings to allow Web traffic through
their firewall.
As a general rule, please enable Easy File Management Web Server and
open port 80(HTTP) and 443(HTTPS) on the firewall.
If you are a Windows XP user, please disable Internet Connection
Firewall (ICF) or manually open ports in ICF in Windows XP.
To manually open a port, follow these steps:
1. Click Start, and then click Contral Panel.
2. Under Contral Panel, click Network Connections.
3. Right-click the connection that you use for the Internet, and then click Properties.
4. Click the Advanced tab, and then click Settings.
5.
Click Add to open a new port (If your installed SP2, please first click
Advanced tab, and then click Settings under Network Connection
Settings).
6. In the Description box, type Easy File Management Web Server : Port 80.
7. In the Name or IP address of the computer hosting this service on your network box, type 127.0.0.1.
Note You can specify the IP address of an internal computer. But you typically will use 127.0.0.1.
8.
In the External port and Internal port boxes, type the port number of
Easy File Management Web Server 80. Generally, this number is the same.
9. Click TCP, and then click OK.
Note: Your ISP may block port 80, even they block all ports
up to 1024. Please try choosing another port such as 8088
for Easy File Management Web Server.
If you connect to internet via a router, you should setup 'port
forwarding' on your router, please click here.
If your computer on a LAN, please click here.
How to use Easy File Management
Web Server behind a router?
You need to configure the router to forward port 80 to the
internal IP address where Easy File Management Web Server is listening.
This allows the Web traffic to be routed through the router and into
Easy File Management Web Server. There should be options in the router
to forward this port.
If your computer's
Internal IP is 192.168.1.100, please log into your router with a web
browser(This is usually done by entering the Internal IP address of
your router 192.168.xxx.xxx in the Address field, and pressing the
Enter key), then enter the port number 80 and the IP 192.168.1.100 on
the "Forwarding" or "Virtual server" page (suppose that you run Easy
File Management Web Server on the default port 80), and then people
outside can visit your Web Server. Please note do not tell
192.168.1.100 to your friends directly because it is a Local IP
address. You should tell an Internet IP address to your friends so they
can manage your files on the Internet. To find the Internet IP address
of your computer, please visit: http://www.whatismyip.com/
(Note: you cannot access your site using the Internet ip from
behind the router, it will only work from outside, so you
must use the local ip behind the router.)
For more information, please refer to the router's manual.
Each router has its own configuration method and this configuration
method is often called 'Port Forwarding, port mapping'.
This example shows how to add port forwards on a LinkSys router:
1. Open a browser on your computer, log into the configuration
screen with http://192.168.1.1(The default internal IP for
linksys router is 192.168.1.1), and then click on the "Advanced"
button as shown below:
2. On the Advanced page, click the "Forwarding"
button to open the port forwarding page as shown below:
3. On this screen, you can type the web server ports and
the local IP Address of your computer, when you're done
setting up all the port forwards you need, click the "Apply"
button to save the settings to the router. You can now safely
close your browser.
Click here
for more routers settings.
I'm using Easy File Management
Web Server on a LAN, my colleagues can visit my URL, but my
friends cannot visit it through internet.
If your computer is on a LAN and it connect to Internet with
a proxy software such as Sygate or Windows ICS, your friends
cannot visit your site because they cannot access your computer
directly. To let them visit your computer, please make your
computer connect to internet directly via a modem, ISDN, ADSL
and so on. Otherwise, you need to redirect the port on your
LAN gateway(the computer running proxy server) with some TCP/IP
port redirectors such as PortTunnel.
I'm receiving the following
error when I start Easy File Management Web Server: 'Error starting
the Server. This may be due to another service running
on the port...'.
This is Server reporting that there is another program
using Port 80. There are two ways around this. First find
the program and shut it down. Please see if you are running
IIS. The second solution is to choose another port number
such as 801, 808, 5000, etc. Just change it on the option
tab and click the 'restart' button.
When I click the 'Edit Excel' button, the Online Editing does not work.
Online
Editing and Viewing powerpoint file are based on third-party
service - Zoho Service(www.zoho.com, Zoho is an Office Productivity
Suite from AdventNet Inc.), and the Zoho server will download the file
from your server(Easy File Management Web Server), so you must open the
default port 80 on Easy File Management Web Server for Zoho server.
If
editing excel/word file does not work, it could be that your server is
behind the firewall/router and Zoho server cannot download files from
your server, you must setup 'port forwarding' on your router and
configure the firewall to make others be able to access your server.
Please read the FAQ #1 and #2 for details.
Online
editing will also not work if you run Easy File Management Web Server
on other port because Zoho server limit all the upload and download
operations on default port 80. You must run Easy File Management Web
Server on default port 80.
I can edit the word/excel file, but when I click the 'Save' button, the updated file did not saved.
Editing excel/word file is based on third-party service - Zoho
Service(www.zoho.com, Zoho is an Office Productivity Suite from
AdventNet Inc.), so the file will be sent to Zoho server, in other
words, Zoho server will download the file from your server(Easy File
Management Web Server) and upload the updated file to your server(Easy
File Management Web Server) after you click the Save button, so you
must open the default port 80 on Easy File Management Web Server for
Zoho server.
If
editing excel/word file does not work, it could be that your server is
behind the firewall/router and Zoho server cannot download/upload file
from/to your server, you must setup 'port forwarding' on your router.
Please read the FAQ #1 and #2 for details.
Online
editing will also not work if you run Easy File Management Web Server
on other port such as 81 because Zoho server limit all the upload and
download operations on default port 80.
Does this software support any
other web browsers such as FireFox?
Yes,
it supports Internet Explorer, Mozilla FireFox, Safari, Opera, Google
Chrome, etc. Javascript and Cookies should be enabled in the browser.
Does
Easy File Management Web Server support HTTPS?
Yes, Easy File Management Web Server currently supports 128 bit SSL Encryption(HTTPS).
How can I use it on Mac or
Linux?
Easy File Management Web Server currently can only run on Windows
system, however, from a client side, it is available to any
Windows, Mac, Linux or Unix environment. You can visit the server with Safari or FireFox.
Does my computer
need to be online?
Yes. Otherwise your friends cannot connect to your computer
and manage files from your computer.
What is the largest file
size that I can upload to Easy File Management Web Server?
The maximum size of a single upload file is 4.2 GB.
Do I need a domain for
Easy File Management Web Server?
No, you don't have to. Just tell the IP Address of your computer
to your friends. You can sign up a free Dynamic DNS at http://www.echatserver.com. You can also register a free domain at www.dyndns.org
or www.no-ip.com for your
computer.
How to make a backup of Easy
File Management Web Server?
To backup the data of the server, please copy the whole installation
folder of Easy File Management Web Server to a save place.
I have more questions, where
can I get additional information?
Please send your questions to support@web-file-management.com.
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